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POLICIES
Consultations
A free consultation is conducted for all new
Clients prior to the start of service. This consult allows me to become familiar with you and your pets as well as to
set up your customized pet sitting service. I ask that you have the required forms filled out to the best of your ability
prior to my arrival so we can review them togeather. Please allow at least 30 minutes for the initial consultation, which
enables me to:
- Meet you and your pets
- Review the Client Service Agreement, Veterinary Release and Pet information sheets
- Get detailed information about caring for your pets and your home
- Review policies and services
- Arrange your pet sitting schedule and services needed
- Pick up a house key
This initial consultation also enables you to meet me and ask any questions you may have about the services
provided At the end of the consult, you will provide me with a key to your home and make payment arrangements. There
is an addional fee of $10.00 if I have to return for the forms and key.
House
Key
Shannon's Pet-Sitting will collect a key to Client's
home during the initial consultation. It is suggested that Client allow me to retain the key safely in my
possession for future pet sitting needs. However, the key may also be returned to Client personally at which time payment
is due. If the key is returned to Client, there will be a $10 service charge each time I make a trip to Client's
home to pick up the key.
| Stormy - Akita |
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Cancellation
Policy
To ensure
your pet gets the quality time & personal care it deserves I don't overbook. Therefore, once you've booked my services I
may turn away business in order to accomodate your schedule.
Cancellations
made less than 7 days before your departure date are subject to a 50% cancellation fee.
I do my best to assist and accommodate
pet owners with last minute booking emergencies. Please take into consideration I am often rearranging my schedule facilitate
you.
Visits booked less than 7 days from departure date
& cancelled are subject to a 100% cancellation fee.
In-home visits cut short while in progress, full
payment for the original scheduled visit is required.
HOLIDAY CANCELLATIONS:
HOLIDAYS -
Includes: Christmas, New Years,
Easter, Thanksgiving, Memorial Day, Labor Day &
4th of July.
Cancellations
made less than 14 days before your holiday departure date are subject to a 50% cancellation fee.
Cancellations made less than 7 days before
your holiday departure date are subject to a 100% cancellation fee.
Vaccinations
Client
understands and agrees that by leaving their pet(s) in my care that I have relied on Client's
representations that their pet(s) has/have been vaccinated and is/are in good health. Client agrees to keep their pet(s) current
on ALL vet recommended vaccinations as long as Client is receiving services from me. Client further acknowledges
that any history or tendency by their pet(s) towards straying, fighting, biting, destructive behavior, or property damage
has been fully disclosed to me.
**All dog owners must provide documentation of current rabies vaccination for their
pets at the intial consultation.
As per
Lake, Cook, Kane & Dupage County Animal Ordinance:
§ 8. Every owner of a dog or cat four months or more of age shall cause
such dog or cat to be inoculated against rabies by a licensed veterinarian. Every dog or cat shall have a second
rabies vaccination within one year of the first vaccination andevery year thereafter. However, if the vaccine used is one
recognized by the Illinois Department of Agriculture for a three year period of immunity, and the dog or cat is over twelve
(12) months of age at the time of inoculation, the interval between inoculations may be extended to three (3) years. Evidence
of such rabies inoculation shall be entered on a certificate the form of which shall be approved by the Board and which shall
be signed by the licensed veterinarian administering the vaccine.
Damages
I am not responsible for damages or loss
to your home beyond my control(i.e. leaks, electrical problems, acts of nature, burglary). In such situations I
will contact you immediately before taking action to resolve the problem.
Damage by Pet to Others
Client will be responsible for all medical expenses and damages resulting from an injury to myself
pet sitter or other persons, by Client's pet(s). Client agrees to indemnify, hold harmless, and defend me pet
sitter, in the event of a claim by any person injured by Client's pet(s). In the event that another animal is bit by Client's
pet(s) or exposed to any disease or ailment from Client's pet(s), it will be Client's responsibility to pay all medically
related costs and damages incurred by the "Victim" pet(s) owners.
| Bebe |
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Destruction by Pets
Most often destruction
by pets happen when the pet is lonely or bored, but there may be other triggers as well. I will make all attempts
to limit such actions. I am not liable for damage done to clients home by pets. In the event your pets soils the
carpet, floor or furniture I will strive to clean the areas to the best of my abilities.
Medical
Emergencies
If
a client's pet(s) become ill while under my care, client authorizes Shannon Cole to transport ill pet(s) to
their veterinarian. Every effort will be made to contact client or client's emergency contact to approve any emergency
treatment recommended by the veterinarian (unless otherwise stated in the veterinarian release form.) I recommend that
clients keep their credit card on file with their Vet should emergencies happen. Cleints are responsbile for payment
of all medical bills.
Payment
Payment is due
at the time the house keys are returned unless other arrangements have been made ahead of time.
Payment accepted:
PayPal, Cash, Personal checks
Please make checks
payable to: Shannon's Pet-Sitting
| Milo |
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| Welsh Corgi |
Arriving Home
Clients are required to contact me via phone
as soon as they arrive home so I knows you are resuming responsibility for your pet(s). Doing
so will avoid any additional charges for unnecessary visits to your home.
Pet Photos
Shannon Cole is granted permission by Client
to take pictures of Client's pet(s) for sole use by Shannon's Pet-Sitting.
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