Policies

Barkley & Spirit

Consultations

A free consultation is conducted for all new Clients prior to the start of service. This consult allows me to become familiar with you and your pets as well as to set up your customized pet sitting service. I ask that you have the required forms filled out to the best of your ability prior to my arrival so we can review them together. Please allow at least 30 minutes for the initial consultation, which enables me to:

• Meet you and your pets
• Review the Client Service Agreement, Veterinary Release and Pet information sheets
• Get detailed information about caring for your pets and your home
• Review policies and services
• Arrange your pet sitting schedule and services needed
• Pick up a house key

This initial consultation also enables you to meet me and ask any questions you may have about the services provided At the end of the consult, you will provide me with a key to your home and make payment arrangements. There is an addional fee of $15.00 if I have to return for the forms and key.

 

Neville

House Key

Shannon’s Pet-Sitting will collect a key  to Client’s home during the initial consultation. A key is requested in addition to keyless entry methods in case the power goes out or the batteries should fail. It is suggested that Client allow me to retain the key safely in my possession for future pet sitting needs. However, the key may also be returned to Client personally at which time payment is due.

 

If the key is returned to Client, there will be a $15 service charge each time I make a trip to client’s home to pick up the key.

 

Visit Minimums

There are many different factors involved when it comes to a pets care. To avoid unforeseen incidents I have minimum visit limits. Certain pets can be left alone longer than others. I am always happy to make more than the minimum amount of visits. It depends on whatever the pet owner is comfortable with. These depend on each individual situation. I will make recommendations if I feel more visits are necessary.

• Dogs – 2 visits per day

• Cats – Every other day

• Small Animals (Ferrets, Guinea pigs, Hamsters etc.) – Once a day

• Birds – Once a day

• Reptiles – Every other day if over a year old. Once a day if under a year old.

• Fish – Every 4 days

Cancellation Policy

To ensure your pet gets the quality time & personal care it deserves I don’t overbook. Therefore, once you’ve booked my services I may turn away business in order to accommodate your schedule.

I do my best to assist and accommodate pet owners with last minute booking emergencies. Please take into consideration I am often rearranging my schedule facilitate you.

• Cancellations made less than 7 days before departure date payment in full is due.
• Visits booked less than 7 days from departure date & cancelled will not be refunded.
• Scheduled Visits cut short while in progress, payment for schedule care will not be refunded.

 

HOLIDAY CANCELLATIONS:

HOLIDAYS – Includes: Christmas, New Years, Easter, Thanksgiving, Memorial Day, Labor Day & 4th of July.

• Cancellations must be made 7 days before scheduled HOLIDAY visit or payment in full is required.

 

Morgan

Payment

Payment for your pet sitting services is due before or at the time of your first scheduled visit.

I accept Credit Cards, PayPal, check or cash payments.

If you are paying by check or cash please give payment to me at the initial consultation or leave it for me to collect when I make my first visit.

Please make checks payable to:

Shannon’s Pet-Sitting

 

Vaccinations

Client understands and agrees that by leaving their pet(s) in my care that I have relied on Client’s representations that their pet(s) has/have been vaccinated and is/are in good health. Client agrees to keep their pet(s) current on ALL vet recommended vaccinations as long as Client is receiving services from me. (These requirements may be waived upon written recommendation from a pet’s veterinarian.) Client further acknowledges that any history or tendency by their pet(s) towards straying, fighting, biting, destructive behavior, or property damage has been fully disclosed to me.

All dog owners must provide documentation of current rabies vaccination for their pets at the initial consultation.

As per Lake, Cook,Kane & DupageCountyAnimal Ordinance:

§ 8. Every owner of a dog or cat four months or more of age shall cause such dog or cat to be inoculated against rabies by a licensed veterinarian.Every dog or cat shall have a second rabies vaccination within one year of the first vaccination andevery year thereafter. However, if the vaccine used is one recognized by the Illinois Department of Agriculture for a three year period of immunity, and the dog or cat is over twelve (12) months of age at the time of inoculation, the interval between inoculations may be extended to three (3) years. Evidence of such rabies inoculation shall be entered on a certificate the form of which shall be approved by the Board and which shall be signed by the licensed veterinarian administering the vaccine.

 

Rascal

Damages

I am not responsible for damages or loss to your home beyond my control(i.e. leaks, electrical problems, acts of nature, burglary).  In such situations I will contact you immediately before taking action to resolve the problem.

 

 

Damage by Pet to Others

Client will be responsible for all medical expenses and damages resulting from an injury to myself pet sitter or other persons, by Client’s pet(s). Client agrees to indemnify, hold harmless, and defend me pet sitter, in the event of a claim by any person injured by Client’s pet(s). In the event that another animal is bit by Client’s pet(s) or exposed to any disease or ailment from Client’s pet(s), it will be Client’s responsibility to pay all medically related costs and damages incurred by the “Victim” pet(s) owners.

 

Destruction by Pets

Most often destruction by pets happen when the pet is lonely or bored, but there may be other triggers as well.  I will make all attempts to limit such actions. I am not liable for damage done to clients home by pets.  In the event your pets soils the carpet, floor or furniture I will strive to clean the areas to the best of my abilities.

 

 

Star the ferret

Medical Emergencies

If a client’s pet(s) become ill while under my care, client authorizes Shannon Cole to transport ill pet(s) to their veterinarian. Every effort will be made to contact client or client’s emergency contact to approve any emergency treatment recommended by the veterinarian (unless otherwise stated in the veterinarian release form.) I recommend that clients keep their credit card on file with their Vet should emergencies happen. Cleints are responsbile for payment of all medical bills.

 

Arriving Home

Clients are required to contact me via phone or text message as soon as they arrive home so I know you are resuming responsibility for your pet(s). Doing so will avoid any additional charges for unnecessary visits to your home.

 

Pet Photos

Shannon Cole is granted permission by Client to take pictures of Client’s pet(s) for sole use by Shannon’s Pet-Sitting.

Shannon with Dana & Indy